For Items Purchased From Our Shop
You have 7 days to return any item purchased from our shop from the date you bought it.
To be eligible for a return, your item must be unused and in the same condition that you bought it. Your item must be in the original packaging. Your item must have the receipt or proof of purchase.
If you paid by debit/credit card you must bring with you the card originally used for payment so that we are able to refund you.
This policy does not apply to business customers.
Items Purchased Online
If you need to return any items to us, please contact us first to obtain a Returns Number. This will allow us to identify your items when they arrive, avoiding processing delays and potential errors.
To return an item, you can contact us by post, email or telephone. Contact details are on our Contact Details page. You can also fill in the Returns form in the Account area of the site if you created an account.
If you change your mind
If your item(s) have not yet been dispatched and you want to change or cancel all or part of your order, we recommend that you contact us by phone or email. Once dispatched, we cannot recall the items, and you will have to bear the cost of returning them to us.
In line with the distance selling regulations you have a cooling off period where an item can be returned within 14 days following the day after you receive your item. The item must not be used and must be 'as new' when returned to us. You must return the item to us or request us to collect the item, in either case, at your cost. Once you've informed us that you wish to return your item, you have 30 days to return it. Once the item is received at Atlas Trading Group, we'll issue a full refund for the product to your original payment method. Please note that this policy has some limitations and does not apply to business customers.
You can download a Returns form (you will need a PDF reader) and complete it off-line if you prefer.
Items damaged in transit
If any items were damaged in transit, please report it to us within seven working days (or two working days for our business customers). If the items are visibly damaged on receipt, we recommend that you record this on the carrier's delivery note. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items faulty on arrival
If your purchases are faulty on arrival, please inform us within 30 days of receipt if you wish to receive a full refund (14 days for business customers). Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We will test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in which case you will be liable for the return carriage costs.
Items faulty after 30 days
If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. If the item is faulty, we'll fix it, replace it or give you all or some of your money back depending on how long the product might reasonably be expected to last.
Many manufacturers provide an on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault quickly. As a consumer, you have legal rights in relation to products which are faulty, not as expected, of satisfactory quality, or fit for purpose. We offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer.
We are always happy to assist customers directly with any queries they may have. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered via our website, telephone, or in store, then you may raise a complaint with the European Online Dispute Resolution Platform.